marijp SportsbookLiga 1 Markets, Piala AFF & BCA Virtual Account

Support channels

We at marijp offer three main support channels to help you with account, deposit, withdrawal, and game questions. Live chat is the fastest option for urgent issues — our team responds within minutes during business hours. Email support is available for detailed inquiries and documentation requests; typical response time is a few hours. In-app help provides instant access to FAQs, account guides, and common troubleshooting steps. Choose the channel that best fits your issue type. For login problems, live chat is recommended. For KYC verification questions, email allows you to attach documents. For general game rules, the in-app help section covers most topics. All channels are staffed by English-speaking team members trained in account management, payment processing, and platform features.

Common request categories

Our support team handles four main request categories. Login and password issues are resolved quickly — use the password reset feature first, or contact live chat if you cannot access your email. KYC verification questions cover identity confirmation, document requirements, and review timelines; most verifications complete within subject to verification. Withdrawal reviews address payment method selection, processing windows, and transaction status; we explain why a withdrawal may be pending and what to do next. Technical issues include app crashes, browser compatibility, and connection problems; our team can troubleshoot or escalate to engineering. Each category has a standard response path — providing your account email and transaction ID (if applicable) speeds up resolution. We track all requests and follow up if an issue is not fully resolved on first contact.

Response window expectations

Response times on our platform vary by channel and issue complexity. Live chat typically responds within subject to verification during peak hours; off-peak response may take subject to verification. Email support aims for a response within 2–4 hours on weekdays; weekend response may be longer. In-app help is instant — FAQs and guides load immediately. For account verification (KYC), most reviews complete within subject to verification; complex cases may take up to 24 hours. Deposit processing is instant for e-wallets (DANA, OVO, GoPay, ShopeePay) and QRIS; BCA virtual account deposits may take a few minutes. Withdrawal processing depends on the payment method — DANA and OVO typically process in subject to verification, while BCA virtual account takes subject to verification. All windows are subject to verification and system availability.

Escalation flow

If your issue is not resolved on first contact, our support team escalates it to the next level. Provide your account email, transaction ID (if applicable), and a clear description of the problem. For KYC delays, escalation goes to our verification team; they review your documents and contact you with next steps. For withdrawal issues, escalation goes to our payments team; they investigate the transaction and confirm processing status. For technical problems, escalation goes to engineering; they diagnose the issue and provide a workaround or fix. Most escalations are resolved within 24 hours. You will receive updates via email or in-app notification. If you remain unsatisfied, you can request a final review from our management team — include all prior correspondence and a summary of your concern. We aim to resolve all disputes fairly and transparently.